Get rid of (information for) lazy people
ivo van doorn
ivd at euronet.nl
Wed Sep 18 07:56:58 PDT 2002
My time to enter this conversation! :)
I think you are right.
Newbies are going automaticly for a newsgroup with the name support,
when a newbie newsgroup is missing.
So If you want that soupport is only for advanced questions their must
be a group for beginners.
Answers do not necesarily have to be given as complete as possible, so
no full explanations, but you can just point the people on how to use
the man or infopages, where they can look for information,
or when they have compiler problems, don't say what command is needed to
make it work, but point them to a place where the answer is already
given, possibly with a complete explanation on how the problem arises.
This will make the newbies to search for information themselves, but
they too learn. (they learn that manpages excist and how to use them for
Al T. wrote:
> Let me give an opinion based on the subject:
> "Get rid of information for lazy people"
> Lazy people want less information, less reading, etc. If you remove
> sections, they will have less to read and start asking more questions.
> Sending them off to read somewhere else won't help either: they are lazy
> and want to avoid reading.
> Now, a couple of observations from what I've gathered from other posts:
> - What you want to avoid is dumb questions on the lists that are answered in
> the book.
> - You want people to read and educate themselves. In other words,
> appreciate wisdom by having to do the research themselves.
> I agree with both of those observations. Something I don't like to read is
> "Can't compile pacakge xxx or yyy. Help!!!" since it does not describe
> the problem. So, to fix the two things above, here are my suggestions:
> 1. Create a newbie group (if it exists, I don't know where it is) with the
> instructions that if this is your first time building LFS, you need to post
> 2. Have a couple of volunteers (I think you would be perfect) to respond in
> this group by referencing the book (e.g, "The answer to that problem is in
> chapter 5 under "Introduction"). Whoever does this would need to know the
> book really well.
> 3. Have rules to posting in these newsgroups concerning help. Have people
> specify their host distros, post the last 10 or 15 lines of the output,
> etc. (Sounds a lot like part of chapter 2, under "How to ask for help",
> doesn't it?) If people don't comply with those rules, the only reply
> should be "Sorry, we need for info. Read chapter 2 under "How to ask for
> help" so we can find the source of the problem."
> 4. When a legitimate question comes in, the post can be forwaded to another
> list if necesarry.
> 5. Be nice to newbies. Don't take out your agressions on them.
> I honestly think the book is not to blame. We simply need to get the
> laziness out of people. We need to set rules of what we will and will not
> do in responding to questions, and follow them.
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